Bloomora
Terms of Service
Effective and last updated: 17 September 2026
These Terms of Service ("Terms") are an agreement between you and Bloomora ("Bloomora", "we", "us" or "our"). They govern your use of the Bloomora mobile app, website, content and related services (together, the "Service").
By creating an account, signing in, ticking the agreement box or using the Service, you agree to these Terms. Our Privacy Policy explains how we handle personal information. If you do not agree, do not use the Service.
Bloomora is not a medical device, healthcare provider or emergency service. It does not diagnose, treat, cure or prevent any condition. If you are in crisis, may harm yourself or someone else, or need urgent help, contact your local emergency services or a crisis helpline immediately.
1. Eligibility
You must be at least 18 years old and legally able to agree to these Terms. The Service is not directed to children.
2. Your account
- Give accurate information and keep it up to date.
- Keep your phone, password and sign-in methods secure, and do not let anyone else use your account.
- If you think someone else has access, sign out their device from My Profile → Active devices and contact us.
- You are responsible for activity on your account, except where it is caused by our failure to use reasonable security.
3. General wellness only
- Bloomora provides general self-help tools: psychoeducation, check-ins, tracking, breathing guidance and guided exercise.
- It is not a substitute for a doctor, psychologist, psychiatrist, physiotherapist or other qualified professional, and it does not create a professional or patient relationship.
- Check-in scores, results and suggestions are for personal reflection. They are not clinical assessments, diagnoses or treatment recommendations.
- Do not ignore or delay professional advice because of anything in Bloomora.
- Bloomora does not monitor your entries or messages for emergencies and cannot contact emergency services for you.
4. Cycle, fertility and pregnancy information
Cycle, fertility, ovulation and pregnancy estimates may be incomplete or inaccurate, because bodies and cycles vary. Do not use Bloomora as contraception, to confirm pregnancy or ovulation, or as the basis for medical decisions. Talk to a qualified healthcare professional about symptoms, pregnancy, fertility, contraception and health conditions.
5. Exercise and physical safety
Consider getting medical advice before starting an exercise programme, especially if you are pregnant, have recently given birth, have an injury or health condition, or take medication that affects exercise. Use a safe space, follow the instructions, progress gradually and stop immediately if you feel pain, faintness, chest pain, severe shortness of breath or other unusual symptoms. Get urgent medical help when needed.
Workout durations and calorie figures are estimates based on general formulas and the details you give; your results will vary. You decide whether an activity is right for you.
6. Breathing safety
Do not force your breathing or hold your breath unless an exercise clearly tells you to. Return to normal breathing and stop if you feel dizzy, light-headed, short of breath, panicked or uncomfortable. If you have a breathing, heart or other relevant condition, or are pregnant, check with a qualified professional first.
7. Partner connection and messages
Partner messaging is for consensual communication between adults. You are responsible for the messages you send.
Do not send content that is unlawful, threatening, abusive, harassing, hateful, sexually exploitative, deceptive, invasive of privacy, infringing, or meant to encourage self-harm, violence or illegal activity. Do not share another person's private health information without their permission.
Either of you can disconnect at any time, which deletes your shared messages. Messaging must not be used for emergencies. We may restrict or close accounts that misuse messaging.
8. Acceptable use
You must not:
- use the Service for anything unlawful, fraudulent, harmful, exploitative or abusive;
- impersonate someone, or create an account for someone else without their authority;
- access or try to access another person's account, private information or our non-public systems;
- get around sign-in, security or content protections;
- introduce malware, scrape the Service, overload it or interfere with how it works;
- reverse engineer or decompile the app, except where the law expressly allows it;
- copy, record, share, sell or commercially use Bloomora's content without our written permission;
- use automated tools to create accounts, send messages or access the Service; or
- help anyone else do any of these things.
9. Your information
The information, notes and messages you create remain yours. You allow us to store, copy, transmit and otherwise process them only to operate, secure and provide the Service, comply with the law and protect our legal rights. This permission ends when the information is deleted. Our Privacy Policy explains how we handle it.
10. Bloomora content and intellectual property
The Service, including its software, branding, illustrations, exercises, videos, audio, text and design, belongs to Bloomora or its licensors and is protected by intellectual-property laws. We give you a limited, revocable, non-exclusive, non-transferable licence to use the Service for your personal, non-commercial use.
If you send us feedback, we may use it without paying you, but we will not name you publicly without your permission.
11. Third-party services
The Service relies on third-party services such as Google, Meta (WhatsApp), cloud hosting providers and app stores, which have their own terms and privacy policies. We are not responsible for third-party services outside our reasonable control, but this does not reduce any responsibility the law places on us.
12. Changes to the Service
We may add, change, suspend or remove features to improve the Service, keep it secure or meet legal requirements. Sometimes you may need to update the app to keep using it. Not every feature is available in every country or on every device.
13. Suspension and termination
You can stop using Bloomora and delete your account at any time in My Profile → Delete account.
We may restrict, suspend or close your access if we reasonably believe you seriously or repeatedly broke these Terms, created a safety or security risk, used the Service unlawfully or exposed us or others to legal liability. Where appropriate, we will tell you why, unless doing so would compromise safety, security, an investigation or the law.
Sections that by their nature should continue after termination, such as intellectual property, disclaimers and liability, will continue.
14. Availability and disclaimers
To the extent the law allows, the Service is provided "as is" and "as available". We do not guarantee that it will be uninterrupted or error-free, that content will always be available, that it will work on every device, or any particular emotional, medical, fitness, sleep, fertility or weight result.
Nothing in these Terms removes warranties, guarantees or remedies that consumer law does not allow us to exclude.
15. Limitation of liability
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of privacy or data-protection law where limitation is not allowed, or any other liability the law does not allow us to exclude or limit.
Subject to that, and to the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or loss of profits, revenue, opportunity, goodwill or data, arising from your use of the Service.
16. Claims caused by misuse
To the extent the law allows, you are responsible for reasonable losses and third-party claims directly caused by your unlawful use of the Service, intentional misconduct or serious violation of someone else's rights. This does not make you responsible for our own negligence or legal violations.
17. Resolving disputes
If you have a concern, please contact us first so we can try to resolve it informally. This does not stop you from going to a regulator, consumer forum or court where the law gives you that right.
18. Consumer rights
If you live somewhere with mandatory consumer protections, those protections still apply. Nothing in these Terms takes away rights that cannot legally be waived, or your right to complain to a regulator or consumer authority.
19. Changes to these Terms
We may update these Terms when the Service, the law or safety needs change. We will update the date above and let you know in the app about significant changes. If you keep using the Service after changes take effect, the updated Terms apply. Changes do not remove rights you already have.
20. General
If any part of these Terms cannot be enforced, it will be limited as little as necessary and the rest will still apply. Not enforcing a part of these Terms is not a waiver of it. You may not transfer these Terms to someone else; we may transfer them as part of a merger, acquisition or sale of assets, subject to your rights under the law. Headings are for convenience only.
21. Contact
For questions about these Terms, use the developer contact details on Bloomora's Google Play Store page.